Refund policy

A. Right of Withdrawal (Refund Policy)

Introduction
Consumers are entitled to a right of withdrawal under the following conditions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or self-employed professional activity:

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Right of Withdrawal  
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.  
The withdrawal period is 14 days from the day on which you or a third party named by you (other than the carrier) received the last item.

To initiate a return, you must **submit a request through our official return form**:  
👉 Return Request Form

Requests made via email or phone will not be accepted. The form is required for all returns.

To meet the deadline, it is sufficient to send the return request form before the 14-day period has expired.

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 Consequences of Withdrawal  
If you withdraw from this contract, we will refund the **cost of the goods only**.  
Shipping costs paid during your purchase **will not be refunded**.  
Refunds will be issued within 14 days after the returned item is received and inspected.
Please note it may take up to 10 business days for the refund to appear in your account depending on your bank.

The cost of returning the goods is **the responsibility of the customer**.  
Returns must be sent to the following address:
> Amirhossein Tashayoee  
> Pengubin  
> Hoffmannstraße 26  
> 09112 Chemnitz  
> Germany  
> Email: support@pengubin.com

👉 Return Request Form

You are responsible for any loss in value of the goods if the loss results from handling other than what is necessary to inspect the condition, characteristics, and functionality of the goods.

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B. Sample Withdrawal Form

You can also copy and send the following form via post if needed (not required if you filled out the online form):

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()

Ordered on () ____________ / received on () __________________

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if notification is on paper)

Date
(*) Delete as appropriate