FAQ

Our email is pretty cool, but it might’ve taken a wrong turn — make sure to check your spam folder!

We currently accept the following payment methods:

• • Visa
• • Mastercard
• • American Express
• • Maestro
• • Apple Pay
• • Google Pay
• • Bancontact
• • EPS
• • iDeal
• • Klarna
• • Shop Pay

Return Policy – 14 Days :

You have 14 days after receiving your item to request a return.
To be eligible, the item must be in the same condition as when received — unused, unworn, with tags, and in its original packaging.To initiate a return, please fill out the Returns & Refunds form. Our team will respond within 24 to 72 hours via email at support@pengubin.com.

⚠️ Important:

Items sent back without completing the return form will not be accepted under any circumstances, and no refund will be issued.

Return shipping costs are your responsibility. All returned packages must include a valid tracking number. If a package is lost or fails to arrive, Pengubin is not liable, and the responsibility lies with the customer.

Damages & Issues :

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately at support@pengubin.com so we can evaluate and resolve the issue promptly.

Exchanges :

The fastest way to get the item you want is to return the unwanted product and make a separate purchase for the new item once the return is accepted.

Refunds :

Once your return is received and inspected, we’ll notify you of the approval status.
If approved, a refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, contact us at support@pengubin.com.

Refund Notice – Shipping Not Refunded :

Please note that original shipping costs are non-refundable.

In case of a return, only the product price will be refunded.

Shipping fees paid during the initial purchase will not be included in the refund.

If you’d like to cancel your order, please contact us at info@pengubin.com.
If your order hasn’t been printed yet, we’ll gladly cancel it for you.
If the printing process has already started, we kindly ask you to wait for your package to arrive.
If you’re not fully satisfied, you can still return the product.

And remember — you're not just buying clothes.
You're buying joy.
Once you receive it, you’ll understand what we mean.

We currently ship to the following countries:

• United States 🇺🇸
• Australia 🇦🇺
• Canada 🇨🇦
• Germany 🇩🇪
• Spain 🇪🇸
• Denmark 🇩🇰
• France 🇫🇷
• Austria 🇦🇹
• Belgium 🇧🇪
• Italy 🇮🇹
• Netherlands 🇳🇱
• United Kingdom 🇬🇧
• Switzerland 🇨🇭

Our products are shipped from different fulfillment centers, depending on your location. Most orders are fulfilled from the EU, US, or the UK to ensure fast delivery.

Shipping Times:

• Germany: 4 – 9 business days
• Europe: 4 – 9 business days
• Australia: 4 – 18 business days
• Switzerland: 6 – 10 business days
• United Kingdom: 4 – 9 business days
• United States: 3 – 8 business days
• Canada: 4 – 10 business days

Note:
Each product is made on demand.
Please allow 2–6 working days for your order to be produced before shipping.

🚀Note on Shipping Speed
The delivery times listed above are intentionally generous to account for high order volumes or unexpected delays.
But psst... 🐧✨We love surprising our customers – that’s why we usually ship your orders much faster than expected. Get ready for an early delivery!

Yes! As soon as your order is shipped, you will receive a tracking number via email.

This allows you to follow your package every step of the way.

Lost, stolen, or missing parcels

If your tracking link shows the order as delivered but you haven’t received anything, please:

1. Visit your local post office, as your parcel may be stored there if delivery wasn’t possible.
2. Check with your neighbors, in case someone accepted it on your behalf.

If your parcel was lost, stolen, or arrived damaged, please contact the shipping carrier directly to file a claim.
We are not responsible for lost, stolen, or damaged packages after they are marked as delivered.

All of our clothing is unisex.

To find your perfect fit, please refer to the size guide available on each product page.

AGEC Law in France – T-Shirts

• Traceability:
• - Knitting — Honduras, the Dominican Republic
• - Dyeing — Honduras, the Dominican Republic
• - Manufacturing — Nicaragua, Honduras, Haiti, El Salvador, or the Dominican Republic
• • Contains 0% recycled polyester
• • Contains 0% dangerous substances

AGEC Law in France – Hoodies

• Traceability:
• - Weaving — Pakistan
• - Dyeing — Pakistan
• - Manufacturing — Pakistan
• • Contains 0% recycled polyester
• • Contains 0% dangerous substances

• Age restrictions: For adults
• EU Warranty: 2 years (applies only to manufacturing defects; damages from misuse are excluded)
• Other compliance information: Meets the flammability, lead, cadmium, phthalates, and formaldehyde level requirements

In compliance with the General Product Safety Regulation (GPSR), STUDIO SOLAROFF and SINDEN VENTURES LIMITED ensure that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or returns, please contact our EU representative at gpsr@sindenventures.com.
You can also write to us at Hoffmann Strasse 26, 09112 Chemnitz, or Markou Evgenikou 11, Mesa Geitonia, 4002 Limassol, Cyprus.
Please check the product immediately upon receipt for defects and report claims within 14 days.